Below FAQ are some common concerns of our customers, if you have other questions, please just send it to support@unitedbycycling.com
An email & SMS will be sent to you once you have successfully placed your order on www.unitedbycycling.com. You will receive a tracking number on email and SMS once the prod-ucts you ordered have been shipped to your delivery address.
You can make changes from the “Account” Page. Once an order has been processed, no modifica-tions to the order are possible.
You can cancel orders from the “Account” page. Once an order has been processed, it cannot be cancelled.
United By Cycling offers Free Shipping within India on all products for a total order amount of Rs. 2000* or more. For orders lesser than Rs 2000, Rs. 150 will be levied as Shipping Charges. Overweight and large volume products (large box packaging), attracts higher shipping costs from shipping companies, resulting in additional shipping charges which will be communicated before we dispatch the products. Shipping charges include packaging, handling, transport costs, etc. Our packaging cartons are well protected to deliver products in mint condition.
We have factored in all associated costs with the sale and delivery of products and this will reflect in the final invoice amount.
You can track your order through the "TRACK YOUR ORDER" page. Once your order has been shipped you will receive the tracking details in your registered e-mail id and as an SMS message.
Once your order is confirmed, your Invoice will be sent to your registered e-mail id.
We're authorised retailers for items sold on our website. All brand warranties specific to India will apply to products sold on www.unitedbycycling.com.
We accept the following Payment Methods

◦ Credit Card - Visa, MasterCard, Maestro And Rupay Cards
◦ Debit Card - Visa, MasterCard, Maestro And Rupay Cards
◦ Netbanking - From Over 50 Popular Banks
◦ Payment Wallets - Airtel Money, Freecharge, PayZapp, ItzCash, OLAMoney, Oxigen, PhonePe, YesPay, Google TEZ
◦ Razorpay
◦ Diners Card
◦ EMI
◦ UPI
◦ BHIM
◦ Bank Transfers

We also offer EMI for credit card from the following banks - HDFC, Axis Bank, Kotak Mahindra, American Express, ICICI Bank,RBL Bank, Standard Chartered, and other.

However you make your payment, please be assured that our trusted payment gateway partners use highly secure encryption technology to ensure your transaction ,card and personal details are kept confidential.
Yes, we do accept International cards through our payment gateway.
Sorry, no. We don’t accept cash on delivery.
If there are any problems with your payments, please try again.
And if you face any issue with payments please get in touch with our team. We will sort out the confusion and help you close the payment.
Please reach out to us at support@unitedbycycling.com.
Yes, we offer EMI Options on credit cards.
Security is our top priority. We utilise the technical services of the highly secure payment proces-sor razorpay.com to handle financial transactions on our site.
Razorpay’s Payment Gateway is a system designed to handle end-to-end payments. Razorpay payments are processed in ease without the risk of data theft. It also uses the highest assurance SSL/TLS certificate, which makes sure that no unauthorised person can access your sensitive payment data over the internet. With Razorpay, you have access to all payment modes, including credit and debit cards, UPI, and popular mobile wallets.
Once an order is placed, we will ship your product within 48 hours from our warehouse. An email will be sent to you with tracking details as soon as we ship your item.

For orders across India (except Kochi) our delivery partner will deliver the product to you in 1 to 7 business days. Please note, business days exclude public holidays and Sundays. For orders within Kochi city, we will deliver products within the next working day (24 hours), except if the product is not in our Kochi warehouse. Such exceptions will be notified to you.

If you face any problem with late delivery please get in touch with our customer support.
In the rare case this happens, please contact us so we can check with our courier partner and deliv-er your item at the earliest.
Please check our Return/Exchange Policy for the same.
quality assurance
Easy return policy
Secure Shopping
24 X 7 Help Center
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