Return & Exchange Policy

    Products purchased from United By Cycling can be returned/exchanged within 7 calendar days from the date of delivery. We also accept partial return/exchange so that you can raise a return/exchange request for one or more products.

    A product will be eligible for return if, and only if, it fulfils one or more of the following conditions:

    • A damaged item is delivered
    • Product has missing parts or accessories
    • Wrong product delivered

    In case of size or fit issue, a product will be eligible only for exchange (no return), provided it was shipped from our stock in Kochi. Please note, sizing related exchanges are eligible only on selected categories.

    During any promotion, sale, or special offers, the standard Return/Exchange Policy shall not be applicable. Kindly check the Return/Exchange policy applicable during that period before placing your orders.

    If you receive the product in physically damaged condition, we should be notified of the same within 24 hours of receipt of product. Please also share photos/videos of the product received to support@unitedbycycling.com so we can confirm the same.

    How do I ship the product back? 

    Customers need to ship back the items to our warehouse. Once the item is received and reviewed, we will initiate the return/exchange process.

    To be eligible for a return/exchange, all products must be returned in their original unused condition - with price tags and original invoice intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. 

    Please note that products along with a free gift/ combo must be returned in its entirety.  

    We will send you a confirmation email as soon as we receive the shipment at our warehouse. 

    Why has my return/exchange request been declined?

    This may have happened if the product you returned is used, damaged or original tags are missing. For more details, please call our customer care.

    What will be the time limit and mode of Refund?

    Upon successful receipt of the returned product in our warehouse, we will send you a confirmation email. Usually, it takes 6-8 working days for returned product to reach our warehouse. The mode of refund will depend on the mode of payment used at the time of placing the order.

    What is your warranty policy?

    All products on our site follow their respective brand’s warranty. 

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